What is Dratie.com's Return Policy?

We inspect all returned items when they arrive at our processing facility. If your return is a result of a Dratie.com error or defective product, we will refund the full cost of the merchandise and original shipping charges.

If you return an item that was opened or shows signs of wear, we will not issue a refund.

Refunds will be issued for returns initiated under 30 days of delivery or received at our returns processing facility after 45 days*.

You can expect your refund within four weeks from the date you return your package. In most cases you will receive a refund sooner, but we estimate four weeks because of the time required for return shipping (up to 14 days), product inspection at our returns facility (up to 5 business days), and processing from your bank or credit card company (up to 5 business days). All refunds are issued to the original method of payment. 

If you have a refund request please visit our contact us page and let us know.

If it's an emergency you can email us at TheDratieCompany@gmail.com